Sample phrases include the following: Thank you for sharing how you feel about this situation, it is important to understand where everyone is coming from on the issue Would you share a bit more on your thoughts on this situation You seem excited (happy, upset…) about this situation, and I would like to hear more about your perspective. They also understand how others are feeling and acknowledge those feelings. Sensitive leaders pay attention to what others are not saying and probe a bit deeper. In short, leaders receive information by all senses and not just hearing. The first behavior set involves recognizing all verbal and nonverbal cues, including tone, facial expressions, and other body language. Research has linked several notable behavior sets with empathic listening. Henry Ford once said that if there is any great secret of success in life, it lies in the ability to put oneself in another person’s place and to see things from his or her point of view -as well as from one’s own. Research also shows that active listening, combined with empathy or trying to understand others’ perspectives and points of view is the most effective form of listening. Instead, leaders need to start by really caring about what other people have to say about an issue.
Finally, leaders can be ineffective at listening if they are competitive, if they multitask such as reading emails or text messages, or if they let their egos get in the way of listening to what others have to say. Additionally, leaders can react quickly, get distracted during a conversation, or fail to make the time to listen to others. Too often, leaders seek to take command, direct conversations, talk too much, or worry about what they will say next in defense or rebuttal. Study after study has shown that listening is critical to leadership effectiveness.
0 kommentar(er)
